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

Documentation

When relocating rooms, you can either relocate a single room directly or create an Asset Relocation Project if multiple rooms need to be relocated and you want to keep track of which rooms have already been relocated.

Relocating a single room

For the simpler case, where only one room needs to be relocated, follow these steps:

Select the room that should be relocated.
Once the room is selected, click the Relocate Room button.
Enter the name of the room and choose the location where the room should be relocated (this can be the same location as the current one).
Do not select an Asset Relocation Project. Click the Relocate Room button directly.

The room is now relocated (copied to the new location).

Done!

Note that the new room will have the status Installation. The original room will still exist but will have the status Relocated. The original room is also hidden and will not appear in lists unless you choose to display hidden rooms.

Relocating multiple rooms using an Asset Relocation Project

For the more advanced scenario with several rooms, follow these steps:

Go to the Organization page (via the side menu).
Click the Asset Relocation Projects button. A list of all Asset Relocation Projects for the selected organization will appear.
Create a new Asset Relocation Project.
Select the first room that should be relocated.
Once the room is selected, click the Relocate Room button.
Enter the name of the room and choose the location where the room should be relocated (this can be the same location as the current one).
Select the created Asset Relocation Project. The room will now be relocated (copied to the new location).

Done for this room!

Repeat this process for all rooms that should be relocated (starting from step 4).

You can return to Asset Relocation Projects at any time (step 2) to see which rooms have already been relocated.

Duplicate Room

In some cases, it is faster to duplicate an existing room instead of creating it from scratch.

To duplicate a room, first select the room you want to duplicate and then click the Duplicate Room button.

You will be prompted to enter a new name for the room.

Note that the room assets are also duplicated. However, serial numbers are not copied, since new serial numbers must be entered for the equipment in the new room.

The room image will also need to be replaced.

Room Templates are created in the same way as regular rooms, but the type is set to Room Template.

This indicates that the room is not a regular room but should be used as a template for creating other rooms. By using Room Templates, you can quickly create new rooms based on predefined configurations.

When a Room Template is selected and the additional cost is accepted, you choose a name for the new room. The template is then copied to create a new room.

After the room has been created, you can enter the unique serial numbers and other room-specific data for that room.

A room (or the equipment in a room) can be reported for incidents in several ways:

By scanning a QR code using a mobile device
By navigating to the room in the web system and clicking the Report Incident button

When reporting an incident, you can choose whether to submit a general incident for the room or select the specific asset that is causing the problem. Selecting the asset is recommended as it improves tracking and follow-up.

You can also always include a free-text description of the problem.

What happens after an incident is reported

As soon as an incident is reported, an email notification is sent to the relevant parties.

The room status changes to In Progress, which can be seen both in room lists and when viewing the room page. A timer is also started when the incident is reported.

When support responds to the incident, the ticket status changes to In Progress, and the initial response time is recorded. Support will also add a response message, which becomes part of the ticket history and remains available even after the incident has been resolved.

If support cannot resolve the problem internally, they can escalate the ticket by setting its status to Escalated. In that case, the incident is forwarded to an external support partner, if one is configured.

When the problem has been handled by internal or external support, the ticket status is set to Resolved. In some cases the problem may not be fully fixed immediately—for example, if replacement equipment must be ordered.

Once the incident has been handled, the room status returns to Normal. The total resolution time is also recorded for statistical purposes.

Reports provide an overview of rooms, incidents, and relocation activities within an organization.

All reports can be viewed on screen, printed, or exported to Excel format for further analysis or documentation.

Most reports also include advanced filtering options, allowing you to display only the data that is relevant for your needs.

The following reports are currently available:

Room Report

A list of all rooms for the selected organization, including key room information.

Incident Report

A report showing all reported incidents for the selected organization, including status and history.

QR Codes

Generates one QR code per room for the selected organization. These can be printed and placed outside rooms to allow quick access to room information and incident reporting via mobile devices.

Asset Relocation Project Report

Displays all rooms included in an Asset Relocation Project, including color coding to clearly show relocation status.

Accessing Reports

All reports can be accessed from the Overview page.

A Work Order contains instructions for technicians or installers and is associated with a specific location (for example a building address and floor) where the work described in the Work Order should be carried out.

Work Orders are typically used to provide installation instructions, technical documentation, or other information needed when performing work at a particular location.

Accessing a Work Order

Work Orders can be accessed from the Room page.

If there is an active Work Order associated with the location of the selected room, a Work Order button will appear. Clicking this button opens the Work Order for that location.

This makes it easy for technicians or administrators to quickly find the relevant instructions when working with a room.

Adding a Work Order

To add a new Work Order:

Select a location from the Room page.
Click the Edit Location button.
Upload a file containing the Work Order instructions.

The Work Order is typically uploaded as a PDF document, but other document formats may also be used depending on the installation requirements.

Once uploaded, the Work Order will automatically be available from all rooms associated with that location.